Условия обслуживания

Terms of Service

Last updated: 15 June 2026

Welcome to Catherine de France Haircare.

These Terms of Service govern your access to and use of our website, online store, products, services, content, and features. By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies referenced on our website.

If you do not agree to these Terms, please do not use our website or purchase products from us.

1. Company Information

This online store is operated by:

CATHERINE COLIN CO. LIMITED
Room 704, 7/F, Tower A, New Mandarin Plaza,
14 Science Museum Road, TST East, Kowloon, Hong Kong

Email: haircare@catherinedefrance.com

Throughout these Terms, “we,” “us,” and “our” refer to CATHERINE COLIN CO. LIMITED.

2. Online Store Platform

Our store is hosted on Shopify Inc., which provides us with the online ecommerce platform that allows us to sell our products and services to you.

Your use of certain features, payment methods, applications, or third-party services may also be subject to the terms and policies of those third-party providers.

3. Eligibility

By using this website, you confirm that you are at least the age of majority in your country, state, or place of residence, or that you have permission from a parent or legal guardian.

You may not use our website, products, or services for any illegal or unauthorized purpose.

4. Personal Use Only

Products purchased from our website are intended for personal use only.

You may not purchase products from our website for resale, redistribution, commercial resale, unauthorized marketplace listing, or export without our prior written consent.

We reserve the right to limit, cancel, or refuse orders that we believe are placed by resellers, distributors, or unauthorized sellers.

5. Products and Product Information

We make reasonable efforts to display our products accurately, including descriptions, images, ingredients, sizes, prices, and availability.

However, we do not guarantee that all product descriptions, images, colors, packaging, ingredients, prices, or other content on the website are complete, accurate, current, or error-free.

Product packaging, ingredients, formulas, and appearance may change from time to time. Please always review the product label, ingredient list, instructions, and warnings before use.

We reserve the right to:

  • Change or discontinue products at any time
  • Limit product quantities
  • Update product descriptions, images, ingredients, or prices
  • Correct errors, inaccuracies, or omissions
  • Refuse or cancel orders where permitted by law

6. Prices and Payment

Prices are displayed in the currency shown at checkout.

Applicable taxes, shipping fees, duties, or other charges may be added at checkout where required.

We accept the payment methods shown at checkout, which may include credit cards, debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, or other available payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to refuse or cancel an order if payment is not successfully completed, if billing information cannot be verified, or if fraud or unauthorized activity is suspected.

7. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance of your order.

We reserve the right to refuse, cancel, or limit an order for reasons including but not limited to:

  • Product unavailability
  • Payment processing issues
  • Incorrect billing or shipping information
  • Suspected fraud or unauthorized activity
  • Errors in pricing, product information, or promotions
  • Orders that appear to be placed by resellers or unauthorized distributors

If your order is cancelled after payment has been made, we will issue a refund for the amount paid, according to the payment method used and applicable law.

8. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases.

You are responsible for keeping your account information, email address, shipping address, payment details, and contact information accurate and up to date.

We are not responsible for delays, failed deliveries, or order issues caused by incorrect or incomplete information provided by the customer.

9. Shipping and Delivery

Shipping options, estimated delivery times, and shipping fees are shown at checkout where applicable.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to courier delays, customs clearance, weather, public holidays, high order volume, incorrect address information, or other circumstances beyond our reasonable control.

For more details, please review our Shipping Policy.

10. Customs, Import Duties, and Taxes

For international orders, customs duties, import taxes, VAT, handling fees, or other charges may apply depending on the destination country or region.

Unless clearly stated otherwise, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

We are not responsible for customs delays, import restrictions, rejected shipments, unpaid customs charges, or regulatory issues in the destination country.

11. Returns, Refunds, and Exchanges

Returns and refunds are handled according to our Return & Refund Policy.

Due to hygiene and safety reasons, opened or used haircare and beauty products may not be eligible for return unless required by applicable law or unless the product is damaged, defective, or incorrect.

To request a return or report an issue, please contact us at:

haircare@catherinedefrance.com

12. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect product, please contact us at:

haircare@catherinedefrance.com

Please include your order number, a description of the issue, and photos of the product and packaging where applicable.

We will review the issue and may offer a replacement, refund, store credit, or another appropriate solution, depending on the circumstances and applicable law.

13. Product Use, Allergies, and Sensitivities

Our products are intended for external cosmetic use only, unless otherwise stated on the product packaging.

You agree to use our products according to the instructions, warnings, and information provided on the product label, packaging, and website.

Individual results may vary. We are not responsible for issues caused by:

  • Improper use
  • Failure to follow instructions
  • Use outside the intended purpose
  • Allergic reactions or individual sensitivities
  • Unauthorized product modifications
  • Improper storage or handling after delivery

If you have allergies, sensitivities, scalp conditions, medical concerns, are pregnant or nursing, or are unsure whether a product is suitable for you, please consult a qualified professional before use.

The information on our website is provided for general informational purposes only and is not medical advice.

14. Website Information

We try to ensure that all information on our website is accurate and up to date.
However, we do not guarantee that website content is complete, accurate, reliable, current, or error-free.
The content on our website is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions.

15. Account Registration

Some features of our website may require you to create an account.

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.
You agree to notify us immediately if you believe your account has been accessed without authorization.

We reserve the right to suspend, restrict, or terminate accounts if misuse, fraud, unauthorized access, or violation of these Terms is suspected.

16. Promotions, Discounts, and Gift Cards

Promotional codes, discounts, bundles, free gifts, and gift cards may be subject to additional terms and conditions.

Unless otherwise stated:

  • Discount codes cannot be combined
  • Promotions have no cash value
  • Promotions may be limited by date, product, location, or order value
  • Free gifts or promotional items may need to be returned with the original order if the qualifying item is returned
  • Gift cards and final sale items may not be returnable or refundable

We reserve the right to modify, suspend, or cancel promotions at any time where permitted by law.

17. Intellectual Property

All content on this website, including text, images, logos, graphics, designs, product names, videos, icons, packaging designs, and other materials, is owned by us or licensed to us.
You may not copy, reproduce, distribute, modify, publish, display, sell, resell, or use any website content without our prior written permission.
Unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws.

18. User Comments, Reviews, and Submissions

If you submit reviews, comments, photos, feedback, ideas, suggestions, or other content to us or through our website, you confirm that you have the right to submit such content.

By submitting content, you grant us a worldwide, non-exclusive, royalty-free right to use, edit, publish, display, reproduce, and share that content for business, marketing, promotional, and customer service purposes, where permitted by law.

You agree not to submit content that is:

  • False, misleading, or inaccurate
  • Illegal, offensive, abusive, defamatory, or harmful
  • Infringing on the rights of others
  • Containing viruses, malware, or harmful code
  • Containing private information of another person without permission

We reserve the right to remove, edit, or refuse user content at our discretion.

19. Third-Party Services and Links

Our website may include links to third-party websites or use third-party services such as payment processors, shipping providers, analytics tools, marketing platforms, review apps, or social media platforms.
We are not responsible for the content, policies, security, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.

20. Privacy and Data Protection

Your personal information is collected, used, and processed according to our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed as described in our Privacy Policy.

Please review our Privacy Policy before using our website or placing an order.

21. Prohibited Uses

You may not use our website, products, services, or content:

  • For any unlawful purpose
  • To violate any laws or regulations
  • To infringe our intellectual property rights or the rights of others
  • To submit false, misleading, or fraudulent information
  • To upload or transmit viruses, malware, or harmful code
  • To interfere with website security or functionality
  • To collect or track personal information of others
  • To scrape, crawl, copy, or extract website content without permission
  • To impersonate another person or entity
  • To engage in spam, phishing, fraud, or abusive behavior
  • To harass, abuse, insult, harm, defame, intimidate, or discriminate against others
  • To purchase products for unauthorized resale or distribution

We reserve the right to restrict or terminate your access to our website or services if you violate these prohibited uses.

22. Disclaimer of Warranties

Our website, products, services, and content are provided “as is” and “as available,” unless otherwise stated.

To the fullest extent permitted by law, we do not guarantee that:

  • The website will be uninterrupted, secure, or error-free
  • Website errors will be corrected
  • The website will be free from viruses or harmful components
  • Product results will meet your expectations
  • Website content will always be accurate, complete, or current

Some jurisdictions do not allow certain warranty exclusions, so some of these limitations may not apply to you.

23. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of our website, products, services, or content.
Our total liability for any claim related to your use of the website or purchase of products shall not exceed the amount you paid for the relevant order, unless applicable law requires otherwise.
Nothing in these Terms limits any rights or protections you may have under applicable consumer protection laws.

24. Indemnification

You agree to indemnify and hold harmless CATHERINE COLIN CO. LIMITED, its directors, officers, employees, contractors, service providers, suppliers, partners, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your violation of these Terms
  • Your misuse of our website, products, or services
  • Your violation of any law or regulation
  • Your violation of the rights of another person or third party
  • Content or information you submit to us

25. Termination

We may suspend or terminate your access to our website, account, or services at any time if we believe you have violated these Terms, engaged in fraud or abuse, or used the website in a harmful or unlawful way.
You may stop using our website at any time.
Any obligations or liabilities incurred before termination will continue after termination where applicable.

26. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.
The latest version will always be available on this website.
Changes will be effective when posted, unless otherwise stated.
Your continued use of the website after changes are posted means that you accept the updated Terms.

27. Governing Law

These Terms of Service are governed by the laws of Hong Kong, unless mandatory consumer protection laws in your country, state, or place of residence provide otherwise.

Any disputes shall be handled by the competent courts of Hong Kong, unless applicable consumer protection laws require another venue.

28. Contact Information

For questions about these Terms of Service, please contact us:
CATHERINE COLIN CO. LIMITED
Room 704, 7/F, Tower A, New Mandarin Plaza,
14 Science Museum Road, TST East, Kowloon, Hong Kong

Email: haircare@catherinedefrance.com

CATHERINE COLIN CO. LIMITED
Rom 704, 7/F, Tower A, New Mandarin Plaza,
14 Science Museum Road, TST East, Kowloon, Hong Kong
Email: cdfhaircare@gmail.com